POLICY PAGE

1Customer Service Policy.

QA Signs Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stockwhen they are off the shelf products, or for custom manufactured projects that we have the production capacity to complete all within an agreed time.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund if any deposit has been made.

2Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Signage is a custom product and we have process in place where artwork and quote approvals are done before we commence any production giving you a clear understanding of the product you are purchasing.

3Security Policy

When purchasing from QA SIGNS PTY LTD your financial details are passed through a secure server using the eWay Shared Payment solution using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@qasigns.com.au

The eWAYShared Payment solution is a secure payment gateway that adheres to the PCI DSS (Payment Card Industry Data Security Standard) -a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online.

Visa has distinguished eWAY as a Registered PCI DSS compliant service provider. This registry serves as a benchmark of providers that are secure and trusted by Visa. For the complete listing and more information on this registry you may visit the Visa Registry. Note eWAY is listed under its registered name, Web Active Corporation Pty Ltd.

As an online credit card processor, eWAY is subject to standards imposed on the industry by major card issuers such as Visa and MasterCard. The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of guidelines developed to help organisations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing, or transmitting credit card numbers must be PCI DSS compliant or they risk losing the ability to process credit card payments.

The PCI DSS, a set of comprehensive requirements for enhancing payment data security, was developed by the founding payment brands of the Payment Card Industry Security Standards Council, including American Express, JCB, MasterCard and Visa, to encourage the broad adoption of consistent data security measures around the world.

The PCI DSS is a security standard that includes requirements for security management, policies,procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to assist organisations proactively protect their customer's information.

The core of the PCI DSS is a set of principles andaccompanying requirements, around which the specific elements of the DSS are organised:

Build and Maintain a Secure Network

  • Requirement 1: Install and maintain a firewall configuration to protect cardholder data
  • Requirement 2: Do not use vendor-supplieddefaults for system passwords and other security parameters

Protect Cardholder Data

  • Requirement 3: Protect stored cardholder data
  • Requirement 4: Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program

  • Requirement 5: Use and regularly update anti-virus software
  • Requirement 6: Develop and maintain secure systems and applications

Implement Strong Access Control Measures

  • Requirement 7: Restrict access to cardholder data by business need-to-know
  • Requirement 8: Assign a unique ID to each person with computer access
  • Requirement 9: Restrict physical access to cardholder data

Regularly Monitor and Test Networks

  • Requirement 10: Track and monitor all access to network resources and cardholder data
  • Requirement 11: Regularly test security systems and processes

Maintain an Information Security Policy

  • Requirement 12: Maintain a policy that addresses information security

Service Providers such as eWAY must validate compliance with an audit by a PCI DSS Qualified Security Assessor (QSA) Company each year. eWAY’s PCI DSS Audit is conducted by a third party, Securus Global, a certified QSA and QPASC under the Payment Card Industry Data Security Standard Program.